SlotLounge Privacy Policy

At SlotLounge, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website or use our services. By registering an account with us or using SlotLounge, you agree to the practices described below.

Who We Are

Our platform is operated by Stable Tech N.V., a company registered in Curaçao (registration number 160129, Scharlooweg 39, Willemstad), licensed under the Curaçao Gaming Authority, licence No. OGL/2024/161/0191. We at SlotLounge act as the data controller responsible for your personal information collected through https://www.slotlounge.com/.

Information We Collect

Here at SlotLounge, we collect several categories of information in order to provide our services, verify your identity, and comply with our legal obligations. We gather this data directly from you, automatically through your use of our site, and occasionally from third parties such as payment providers.

• We collect registration details such as your name, date of birth, email address, phone number, and country of residence
• We collect identity verification documents when required, including proof of address and age verification
• We collect financial information related to your deposits and withdrawals, such as payment method and transaction history
• We track your gaming activity, including games played, wagers placed, and bonus usage, to improve our services and manage our Loyalty Program
• We automatically collect technical data such as your IP address, device type, browser, and operating system
• We collect communication records when you contact our Live Chat, email, or Help Center

How We Use Your Data

Our SlotLounge team processes your personal data for the purposes described below. We only use your information where we have a legitimate basis to do so, such as performing our contract with you, complying with legal obligations, or pursuing our legitimate business interests.

• We use your data to create and manage your account, including verifying your age and identity
• We process your financial details to handle deposits, withdrawals, and to enforce our Withdrawal Limits
• We use your activity data to calculate loyalty points, VIP status, and eligibility for offers such as our Welcome Package or Reload bonuses
• We use your contact information to send service-related communications and, where you have consented, marketing offers
• We analyze aggregated data to improve our games, platform performance, and customer support
• We use your information to detect and prevent fraud, money laundering, and underage gambling

Cookies and Tracking Technologies

Our SlotLounge platform uses cookies and similar technologies to recognize returning visitors, remember your preferences, and analyze site traffic. You can manage or disable cookies through your browser settings, although doing so may affect certain features of our website. For further details, please refer to our separate Cookie Policy.

Sharing Your Information

We do not sell your personal data. However, we may share your information with trusted third parties in order to operate SlotLounge effectively and meet our regulatory obligations. Our Vegas-style gaming experience relies on cooperation with several categories of partners.

• We share data with payment processors to handle deposits and withdrawals via Visa, Mastercard, e-wallets, and cryptocurrencies
• We share data with identity verification providers to confirm your age and identity
• We share data with our game providers, including Pragmatic Play, Evolution, and other partners, strictly for the purpose of game functionality
• We disclose information to regulators, such as the Curaçao Gaming Authority, when legally required
• We may share data with marketing and analytics partners to improve our promotions and communications

Data Retention

We retain your personal data for as long as your account remains active, and for a reasonable period afterward to comply with legal, tax, and regulatory obligations. Where you request account closure, we may continue to store certain records as required by applicable gaming regulations.

Your Rights

We believe you should have control over your personal data. Depending on your jurisdiction, you may exercise the following rights by contacting us at support@slotlounge.com:

• You may request access to the personal data we hold about you
• You may ask us to correct inaccurate or incomplete information
• You may request deletion of your data, subject to our legal retention obligations
• You may object to or restrict certain processing activities
• You may request a copy of your data in a portable format
• You may withdraw consent for marketing communications at any time

Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse. Our SlotLounge security protocols include encryption, secure servers, and restricted access to sensitive information. While we take data protection seriously, no method of transmission over the internet is completely secure, and we encourage you to use strong passwords and safeguard your own account credentials.

International Data Transfers

As we serve players across Australia, New Zealand, Canada, Germany, France, and Norway, your data may be transferred and processed in countries outside your country of residence. Where this occurs, we ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection standards.

Restricted Jurisdictions

We do not offer our services to residents of restricted countries listed in our Terms and Conditions. If we identify that you are accessing SlotLounge from a restricted territory, we reserve the right to suspend your account and limit the processing of your data accordingly.

Children's Privacy

Our services are strictly intended for individuals who meet the legal gambling age in their jurisdiction. We do not knowingly collect personal data from minors. If we become aware that we have inadvertently collected information from an underage individual, we will take immediate steps to delete such data and close the associated account.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of significant changes by posting the updated policy on our website. Your continued use of SlotLounge after such changes constitutes your acceptance of the revised policy.

Contact Us

If you have any questions about how we handle your personal data, or if you wish to exercise your privacy rights, please reach out to our support team via Live Chat, available 24/7, or by email at support@slotlounge.com. We are committed to responding promptly and transparently to all privacy-related inquiries.